> For the complete documentation index, see [llms.txt](https://docs.skadii.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.skadii.com/documentation/docs-en/get-started-now/login/forgot-your-password.md).

# Forgot your password?

### How do I reset my password?

* Open the page [OneSecure ID – Reset password](https://accounts.onesecure-id.com/onesecureid/passwordreset/?utm_source=chatgpt.com)
* Enter your email address.
* Click **‘Send email’**

<div data-with-frame="true"><figure><img src="https://3220231080-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fi1rq90faFZetMGIspfq3%2Fuploads%2FwZDDh2S9IbxPclpaSNv1%2Fimage.png?alt=media&amp;token=275ef4dd-4190-4934-b5cc-12a1fcb0f197" alt=""><figcaption></figcaption></figure></div>

* Open the **Email from OneSecure ID in your inbox.**\
  If necessary, also check your spam or junk folder.
* **Follow the link in the email** and set a new password.\
  Then follow the **remaining instructions** on the page.

<div data-with-frame="true"><figure><img src="https://3220231080-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fi1rq90faFZetMGIspfq3%2Fuploads%2F1xyQSAPKYDmjHRBIQG4Z%2Fimage.png?alt=media&amp;token=97f465d8-3e00-4003-8f7c-14f3a4b447a5" alt="" width="508"><figcaption></figcaption></figure></div>

{% hint style="info" %}
To reset your password, your **account must already be activated.**&#x20;
{% endhint %}


---

# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.skadii.com/documentation/docs-en/get-started-now/login/forgot-your-password.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.