> For the complete documentation index, see [llms.txt](https://docs.skadii.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.skadii.com/documentation/docs-en/product-updates/support/support-ticket.md).

# Support Ticket

If you encounter a problem while using skadii and the User Guide cannot help you, you can create a support ticket at any time. This ensures that our support team can handle your request quickly and reliably.

### **How do I create a support ticket?**

As soon as you send an email to <support@skadii.com> or submit the form via the **Help button “Contact support”** in skadii, a ticket is automatically created.

<div data-with-frame="true"><figure><img src="https://3220231080-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fi1rq90faFZetMGIspfq3%2Fuploads%2FnwqRtmna9DiKeGbPYxfo%2Fimage.png?alt=media&amp;token=e8c6857b-9335-4eb9-ae18-fc5481d9f6c6" alt=""><figcaption></figcaption></figure></div>

Please include the following information in your email:

* **Description of your problem**
* **Error messages,** if any
* **Which device you are using** (smartphone, tablet, or PC)
* **Screenshots or videos**that show the behavior

The more complete your information and contact details are, the faster we can help.

### **What happens next?**

1. Once we receive your email, a ticket is automatically created.
2. The skadii support team will process your request promptly.
3. We will assist you until the issue is fully resolved.
4. Once the issue has been resolved, the ticket is closed.

### **Your feedback**

After the ticket is closed, you are welcome to leave a **review** .\
Your feedback helps us further improve our skadii support.


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