> For the complete documentation index, see [llms.txt](https://docs.skadii.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.skadii.com/documentation/docs-en/product-updates/troubleshooting.md).

# Troubleshooting

Problems with skadii? Many issues can be resolved directly in just a few steps. Go through the following steps one by one and check after each step whether the problem has already been resolved.

### Recommended troubleshooting steps

<details>

<summary><strong>1. Check your internet connection</strong></summary>

Some issues can be caused by an unstable or limited internet connection. Check the following:<br>

* Do other websites work?
* Does the issue also occur on another network?
* Are you using a VPN or a special network connection?

\
If possible, briefly test skadii on another network.

</details>

<details>

<summary><strong>2. Reload the page completely</strong></summary>

After updates or changes, your browser may still be using older content. Reload skadii completely:

**Windows**

* &#x20;`Ctrl + F5`

<div data-with-frame="true"><figure><img src="https://3220231080-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fi1rq90faFZetMGIspfq3%2Fuploads%2FaeLhAcCF9s3EBfvCnqjt%2Fimage.png?alt=media&amp;token=4d120c51-5fe4-4ce4-84b1-d5a6be70a98f" alt="" width="375"><figcaption></figcaption></figure></div>

* or  `Ctrl + Shift + R`

<div data-with-frame="true"><figure><img src="https://3220231080-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fi1rq90faFZetMGIspfq3%2Fuploads%2FEuMq7hwp0gixEBvO8v2O%2Fimage.png?alt=media&amp;token=ef2df4e1-4645-4975-9b78-6a0ba79d6aec" alt="" width="375"><figcaption></figcaption></figure></div>

**macOS**

* &#x20;`Cmd + Shift + R`

<div data-with-frame="true"><figure><img src="https://3220231080-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fi1rq90faFZetMGIspfq3%2Fuploads%2FMfNpxwabLzQrp8mj29SJ%2Fimage.png?alt=media&amp;token=1f91a5d8-1925-43a9-bf0a-a55fe0ef8b4b" alt="" width="375"><figcaption></figcaption></figure></div>

Then check whether the issue is resolved.

</details>

<details>

<summary><strong>3. Open skadii in a private browser window</strong></summary>

This lets you quickly check whether saved browser data or extensions are the cause. First, open a new private window:

* **Microsoft Edge or Google Chrome:** `Ctrl + Shift + N`
* **Mozilla Firefox:** `Ctrl + Shift + P`

<div data-with-frame="true"><figure><img src="https://3220231080-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fi1rq90faFZetMGIspfq3%2Fuploads%2Fhgzx5aRIty4yPQr7UuJ3%2Fimage.png?alt=media&amp;token=30f79680-dc79-49d3-95be-cc0377b86cf4" alt="" width="375"><figcaption></figcaption></figure></div>

Then open skadii, sign in again, and check whether the issue still occurs.<br>

* **Issue resolved?** Then you can continue using skadii as usual.
* **Issue still persists?** Then continue with the next step.&#x20;

</details>

<details>

<summary><strong>4. Test skadii in another browser</strong> </summary>

This lets you find out whether the issue is related to your current browser. For example:

* If you use **Chrome**, test **Edge** or **Firefox**.
* If you use **Edge**, test **Chrome** or **Firefox**.

Open skadii in the other browser, sign in, and repeat the same process.\
\
**Does skadii work there?** Then the cause is probably your original browser or its settings.\
\
**The issue also occurs in the other browser?** Then continue with the next step.

</details>

<details>

<summary><strong>5. Refresh saved data from skadii</strong></summary>

If the previous steps didn't help, you can refresh skadii's saved data and then reload the page completely.

This ensures that the latest version of skadii is loaded. This can help if content is not displayed correctly or functions do not work as expected.

**Microsoft Edge & Google Chrome**

* Open **skadii.digital**.
* Press the key **F12** on your keyboard.
* Right-click the reload icon <i class="fa-rotate">:rotate:</i> next to the address bar.
* Select **"Clear cache and hard reload"** from the menu.
* The page will then reload.

**Mozilla Firefox**

* Open **skadii.digital**.
* Press **Ctrl + Shift + R** (Windows) or **Cmd + Shift + R** (Mac). Here are the steps [#id-2.-lade-die-seite-vollstandig-neu](#id-2.-lade-die-seite-vollstandig-neu "mention")
* The page will then be reloaded completely.

{% hint style="info" %}
**Note:** After deleting the browser data, you may need to sign in to skadii again.
{% endhint %}

Then check whether the problem still persists.

</details>

### Problem still present?

If none of the previous steps helped, we’ll be happy to assist you.&#x20;

<h3 align="center">Contact support</h3>

<p align="center"><a href="/documentation/docs-en/product-updates/support.md" class="button primary" data-icon="comment-heart">skadii Support</a></p>

<p align="center"></p>

So that we can find the cause as quickly as possible, please send us as much information as possible.&#x20;

* *What exactly is not working as expected?*
* *When does the issue occur?*
* *Is an error message displayed, and if so, which one?*&#x20;
* *A screenshot of the issue (if possible)*

The more information you provide, the faster we can find the cause and help you resolve it.


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